Agency Billing & Usage

Agency Billing & Usage is where you manage your agency's subscription, payment methods, current month charges, integration costs and full billing history — all in one place.

Payment Method

Connect and manage the cards or wallets used to charge your agency subscription. You can add multiple payment methods and mark one as Default. The default method is used automatically on every billing cycle.

Current Month Bill

A live summary of charges accumulated for the current month — partnership fee, call minutes, multilingual usage, AI chat, storage, premium support, locations and integrations. Updated continuously as your businesses use the system.

Integration Usage Details

Per-integration breakdown of how much each connected integration is costing this month, calculated as integration price × number of credentials in use (e.g. Oscar Pro, Zendesk, Slack, HubSpot).

Billing History

Month-by-month log of every invoice with subtotal, tax, discount, total, status (Draft, Open, Paid, Void, Refunded) and a downloadable invoice PDF for each row.

Possible invoice statuses:

• Draft — current month bill, still accumulating, not yet finalized.

• Open — invoice finalized and awaiting payment.

• Paid — payment successful.

• Void — invoice cancelled, no payment due.

• Refunded — payment was returned to your card.

Expanded view — transaction & refund details

Click the arrow icon on any row to expand it and see the underlying payment transaction record:

• Amount charged and Succeeded / Failed status

• Card used for the charge (e.g. VISA •••• 4242)

• Timestamp of the transaction

• Refund details — if any amount was refunded against the original charge, it appears inline with the refunded amount

Post-Paid Billing Model

Kickcall runs on a post-paid billing model — your agency is charged on the last day of every month for the usage accumulated during that month. Based on payment outcome, your agency sits in one of four billing statuses:

Active

All services are up and running normally. You and your businesses have full access to the platform and every feature in your package.

Past Due

If a payment fails for any reason — card expiry, low balance, bank decline, etc. — we keep retrying. If the payment is still not recovered by the 7th day after failure, your agency moves to Past Due.

• You (the Agency) can still log in and resolve the billing issue.

• Services resume on the next billing cycle instantly once the outstanding balance is settled.

• You will be charged for the complete month regardless of when within the month the issue is fixed.

Inactive

If billing issues from Past Due are not resolved by the next billing cycle, the agency moves to Inactive.

• You will not be able to log in to the system. You must reach out to our support team to recover the account.

• All active integrations are deleted and all phone numbers are released.

• After 1 month in Inactive, your agency and all its businesses are permanently deleted. This data cannot be recovered.

Cancelled

You can cancel your subscription at any time from the Cancel Subscription action at the bottom of the Billing page. If you cancel in the middle of a contract, the Agency Membership fee for the remaining months of the contract will be charged at cancellation, along with any pro-rated usage to date.

Monitor your Businesses and Integrations closely

Kickcall is intentionally tech-driven — we avoid manual billing adjustments wherever possible. This means you should actively monitor your businesses and their integrations from the Agency Portal.

If your pricing model differs across businesses and a business is not actively using the system but its status is still Active, the system will automatically charge for that business as per your configured package. Move businesses you don't want to be billed for to Inactive or Archived.

Frequently Asked Questions