LiveMonitoring

List live (ongoing) interactions for monitoring

List live (ongoing) interactions for monitoring.

GET

/business/locations/{location_id}/agents/{agent_id}/live_monitorings

curl --request GET \
  --url 'https://api-example.kickcall.ai/api/v1/business/locations/{location_id}/agents/{agent_id}/live_monitorings?page=1&per_page=25' \
  --header 'Authorization: Bearer <token>'

{
  "data": [
    {
      "agent_id": 980,
      "channel": "Interactions::Phone",
      "created_at": "2026-10-22T18:00:02.000Z",
      "direction": "inbound",
      "disconnection_reason": "user_hangup",
      "duration_in_seconds": 372.5,
      "id": 22702,
      "interaction_type": "call",
      "source_info": "+14166706230",
      "start_at": "2026-10-22T18:00:00.000Z",
      "status": "completed",
      "test": false
    }
  ],
  "links": {
    "first": "https://api-example.kickcall.ai/api/v1/...?...&page=1",
    "last": "https://api-example.kickcall.ai/api/v1/...?...&page=1",
    "next": null,
    "prev": null,
    "self": "https://api-example.kickcall.ai/api/v1/...?...&page=1"
  },
  "meta": {
    "count": 1,
    "total_count": 1,
    "total_pages": 1
  }
}