LiveMonitoring

Take over a live call

Take over a live call.

POST

/business/locations/{location_id}/agents/{agent_id}/interactions/{interaction_id}/live_monitoring/take_over

curl --request POST \
  --url https://api-example.kickcall.ai/api/v1/business/locations/{location_id}/agents/{agent_id}/interactions/{interaction_id}/live_monitoring/take_over \
  --header 'Authorization: Bearer <token>'

{
  "room_name": "monitor-22702",
  "token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9...",
  "url": "wss://livekit.example/rtc"
}

Audience: Business portal. Auth: Business/agency JWT or API key; usually header Business-Id. Resource: LiveMonitoring.

Authorizations

Authorizationstringheaderrequired

JWT from OTP login, or business/agency API key string.

Path Parameters

location_idintegerrequired

agent_idintegerrequired

interaction_idintegerrequired

Response

OK — Take-over session token

room_namestring

tokenstring

LiveKit access token

urlstring

LiveKit WebSocket URL

Still need help? Ask the team