Overview

Written By Maruf Ansari

Last updated 3 months ago

Native Carrier covers the telephony providers Kickcall connects to directly — Twilio, Bandwidth, NetSapiens, Asterisk and more being added over time.

Normally, connecting a phone number or extension to an AI agent means setting up a SIP trunk, exchanging technical credentials, and configuring how calls get routed — work that usually takes a phone system expert. With Native Carrier, Kickcall has already built that connection for these providers. All of that setup happens automatically, behind the scenes, the moment you connect. You just pick your provider, choose your number or extension, and your agent is ready to take calls.

What happens behind the scenes

When you connect a Native provider, Kickcall automatically handles the technical work for you:

Creating the connection — Kickcall sets up the SIP trunk and connection between your provider and your agent.
Handling the credentials — your provider account and Kickcall are linked and authenticated — no manual credentials for you to find or enter.
Routing your calls — inbound calls are sent straight to your agent, and your agent can call back out through the same number.

You never see any of this happen — it just works.

Two ways it can connect

Depending on the provider, connecting means one of two things:

Get a new number — Kickcall activates a brand-new number for you. Twilio and Bandwidth work this way.
Use a number you already have — Kickcall links your agent to a number or extension you already have. NetSapiens & Asterisk can work this way.

Either way, the setup is still fully handled for you — this is just about where the number comes from.

Supported providers

More providers are being added regularly. Each one has its own short setup guide with the exact steps.

Where Native Carrier fits

Kickcall offers three ways to connect a phone number to your agent:

Native Carrier — a ready-made connection Kickcall has already built for a specific provider — just pick your number or extension.
Call Forwarding — for phone systems without a native or SIP connection. You forward calls from your existing number to a number Kickcall gives you.
SIP Connectivity — for carriers or PBXs that support SIP but aren't natively integrated. You connect them yourself, with setup on both sides.

Aspect	Native Carrier	Call Forwarding	SIP Connectivity
Where it's set up	Entirely within Kickcall	Entirely within Kickcall	Split between Kickcall and your carrier/PBX
External account needed	No	No — uses your existing phone system	Yes — your own carrier, PBX, or UCaaS account
Typical setup time	A few minutes	A few minutes	15–30 minutes
Best for	Getting started fast, whether with a new number or one you already have	A phone system that can't connect natively or via SIP	A carrier or PBX you already manage and want full control over

Frequently Asked Questions

Do I need any technical knowledge to set this up?

No. Native Carrier is designed to be self-serve — you just choose your provider and your number or extension. Kickcall handles the technical setup automatically.

Does Native Carrier always mean I get a new number?

No. Twilio and Bandwidth provision a new number for you. NetSapiens, Asterisk, and RingCentral instead connect to a number or extension you already have.

Will my team's other phones or extensions be affected?

No. When you connect an existing number or extension, only that specific line is linked to your agent — everything else on your system keeps working exactly as before.

Which providers does Kickcall support natively?

Twilio, Bandwidth, NetSapiens, Asterisk, and RingCentral are currently supported, with more being added regularly. Each has its own setup guide.

What's the difference between Native Carrier and SIP Connectivity?

Native Carrier is a ready-made connection Kickcall has already built for a specific provider — there's nothing to configure. SIP Connectivity is for providers that aren't natively integrated, where you set up the connection yourself on both sides.

Can I switch to a different connection method later?

Yes. You can move between Native Carrier, Call Forwarding, and SIP Connectivity at any time, depending on what fits your setup best. If you're not sure which to pick, contact your Agency for help.

More in Native Carrier:

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