My Notifications
Written By Anand Raj
Last updated 16 days ago
The Notifications panel in the Business Portal is where every in-app alert lands. From here you can review what's new, silence alerts temporarily with Snooze, or clear the unread badge in one click with Mark as read.
Open the Notifications panel
In the top-right of the Business Portal you will see a bell icon. A small red badge on the bell shows how many unread notifications you have.
Click the bell icon in the top-right corner.
The Notifications panel will open, listing your most recent alerts with the newest at the top.
Each notification shows what happened (for example, New recommendation for Jessica agent or Agent Jessica integration disconnected), how long ago it occurred, and who or what triggered it (a teammate's name or System).
Listen for the in-app notification sound
Whenever a new notification arrives while you are using the Business Portal, a short notification sound plays and the red badge on the bell icon updates immediately. You don't need to refresh the page — alerts stream in live.
Tip: If you don't hear the sound, check that your browser tab isn't muted and that your system volume is on. Some browsers block audio until you've interacted with the page at least once.
Snooze notifications
If you need quiet time — for example while reviewing call logs, training your agent, or on a customer call — you can pause alerts using Snooze.
Open the Notifications panel from the bell icon.
Click the Snooze button at the top of the panel.
While snoozed, you will not hear the in-app notification sound.
New notifications still arrive in the background and appear in the panel the next time you open it — nothing is lost, you just won't be interrupted.
While Snooze is active, the panel shows a banner at the top with the snooze duration and the time alerts will resume — for example, Snoozed for 30 minutes · Reminds at 3:45 PM. If you want notifications back before the snooze ends, click Dismiss on that banner. The snooze is cleared immediately and the in-app notification sound resumes for new alerts.
Mark all notifications as read
To clear the unread badge in one click, use Mark as read.
Open the Notifications panel from the bell icon.
Click Mark as read at the top of the panel.
Every notification in the list is marked as read and the red badge on the bell disappears.
The notifications themselves stay in the panel so you can still scroll back and review them — only the unread state is cleared.
What happens next
The Notifications panel stays in sync across the Business Portal. Use Snooze when you need focus, Mark as read to clear the badge, and the Notification Preferences screen to choose which events trigger an alert in the first place.