Agent History Logs — Track Agent Changes Automatically
Written By Anand Raj
Last updated 16 days ago
Every meaningful change to your agent is logged automatically in Agent History Logs. You can see who changed what, when, and what the value was before and after the change — so it's easy to trace why your agent suddenly started behaving differently.
What gets logged
The system automatically tracks important agent events, including:
Identity changes — name, voice, tone, language, welcome message.
Mode toggles — Sandbox Mode, Emergency Mode and similar safety switches.
Conversation flow changes — nodes added, removed or reconfigured in the Agent Builder.
Intent & prompt edits — changes to Caller Intents, Brain prompts and node prompts.
How to read a log entry
Each entry shows:
User — who made the change (e.g. Manager, John Doe).
Tag — what was changed (e.g. Sandbox Mode, Welcome Message).
Previous Value — what it was before.
New Value — what it is now.
Timestamp — when it happened.
This makes it easy to roll back manually — just open the entry, copy the previous value, and paste it back into the relevant setting.
Need to track more events? The system already logs the most important changes automatically. If there's a specific event you'd like added to Agent History Logs, please reach out to our support team.