➕ Turn on the Add-Ons you need, plus a cleaner usage and locations experience
New Feature: Add-Ons
Not every business needs the same things, some want faster support, some need SMS on a number they already use, some want automation running behind the scenes. Add-Ons lets you turn on exactly what your business needs, right when you need it.
What's New:
Priority Support: Get faster handling on support requests, including coverage during non-working hours, weekends, and public holidays.
SMS on Existing Business Number: Host SMS on a number you already use, without moving your voice service. Two-way messages and agent-sent follow-ups land right in your unified inbox. (Only for Businesses in USA & Canada)
A2P 10DLC Registration: Get your brand and campaign registered for automated business messaging, choosing between a low-volume conversational campaign or a mixed campaign for higher-throughput messaging. (Only for Businesses in USA)
AI Workflow: Automate the admin work that piles up around your locations, filling open slots, running recall follow-ups, sending reminders, with every step handled and logged automatically.
Full visibility before you commit: Every add-on shows its terms, charges, and commitment upfront, and you can activate, deactivate, or reverse a scheduled cancellation anytime from the same screen.
Impact Created:
Turn on exactly what your business needs, see the cost before you commit, and adjust as your business changes, without waiting on your agency to set it up for you.
Enhancements
Minutes Usage, redesigned: Your minutes usage now shows clearly in both the sidebar and the Business’s Billing tab, with a simple progress bar and remaining balance, so you always know where you stand without digging through a report.
Clearer Business Locations screen: The Locations page now shows your plan's included locations and active count right at the top, so it's obvious at a glance how much room you have before adding more.
