Changelog

New Feature: Add-Ons

Not every business needs the same things, some want faster support, some need SMS on a number they already use, some want automation running behind the scenes. Add-Ons lets you turn on exactly what your business needs, right when you need it.

What's New:

• Priority Support: Get faster handling on support requests, including coverage during non-working hours, weekends, and public holidays.

• SMS on Existing Business Number: Host SMS on a number you already use, without moving your voice service. Two-way messages and agent-sent follow-ups land right in your unified inbox. (Only for Businesses in USA & Canada)

• A2P 10DLC Registration: Get your brand and campaign registered for automated business messaging, choosing between a low-volume conversational campaign or a mixed campaign for higher-throughput messaging. (Only for Businesses in USA)

• AI Workflow: Automate the admin work that piles up around your locations, filling open slots, running recall follow-ups, sending reminders, with every step handled and logged automatically.

• Full visibility before you commit: Every add-on shows its terms, charges, and commitment upfront, and you can activate, deactivate, or reverse a scheduled cancellation anytime from the same screen.

Impact Created:
Turn on exactly what your business needs, see the cost before you commit, and adjust as your business changes, without waiting on your agency to set it up for you.

Enhancements

• Minutes Usage, redesigned: Your minutes usage now shows clearly in both the sidebar and the Business’s Billing tab, with a simple progress bar and remaining balance, so you always know where you stand without digging through a report.

  

• Clearer Business Locations screen: The Locations page now shows your plan's included locations and active count right at the top, so it's obvious at a glance how much room you have before adding more.

  

New Feature: VIP Contacts

Some callers shouldn't have to explain who they are every time. Now you can flag your VIPs once, and your agent takes it from there, recognizing them instantly and routing them straight to your team.

What's New:

• Flag any contact as VIP with one toggle: No forms, no extra steps, just switch on ‘Is VIP’ right from the Contacts list.

• Add a VIP before they've even called: Click Add Contact, enter their number, and turn on "This is a VIP Customer" so they're recognized from their very first interaction.

• Filter straight to your VIP list: Use the Categories dropdown to pull up only your VIP contacts, skip everyone else, and get straight to the callers who matter most.

• VIP status sticks, everywhere: Once flagged, a contact stays marked as VIP across every future call and chat, so your team always knows who they're talking to.

Impact Created:

Your best callers stop blending in with everyone else. One toggle is all it takes to make sure your team recognizes and prioritizes the people who matter most, every single time they reach out.

Enhancements

• Choose exactly where AI Recommendations get saved: When your agent misses a question it should've known, insurance coverage, pricing, scheduling, you can now save that Q&A directly to your Agent Knowledge Base or Business Knowledge Base, right from the recommendation. Pick which category it belongs to, write the answer, and your agent knows it next time, no separate setup needed.

  

New Feature: Report an Issue, Right from Call Logs

Our system already catches a lot of problem calls on its own, but no automated check catches everything. Now your team can flag a call the moment something feels off, and it goes straight to your agency for review.

What's New:

• Report any call in one click, right from Call Logs: No separate ticket, no email thread, just open the call and flag it.

• The system still flags issues automatically, this gives your team a way to catch what it doesn't, a tone that felt off, a resolution that wasn't quite right, anything the AI wouldn't know to flag itself.

• Once submitted, the report saves against that exact call's Session ID and gets sent to your agency for further review, so nothing gets flagged into a void.

• Edit anytime before it's reviewed: Learn more about what happened after you've already reported it? Update the description anytime with a single click, no need to start over.

• Visible at a glance: A flag icon appears next to any reported call right in the Call Logs list, and hovering over it shows the issue without opening the call. Anyone on your team can see instantly what's already been flagged.

  

Why This Matters

Problem conversations get caught by your team, not just by the system, and every flagged issue reaches your agency with the context they need to act on it. Nothing slips through because it wasn't automatically detected, and your team never has to leave the log or open a separate ticket to raise it.

Enhancements

• Smarter Worksheet columns: Number, Single Select, Date & Time columns now work as proper manual fields your team can use after a call, tagging statuses, logging amounts, scheduling follow-ups, without your AI agent touching them. Less clutter, clearer handoff between what the agent captures and what your team manages.

• Control what operators hear on warm transfer: Choose whether your AI agent gives the receiving operator a quick recap before connecting, or skips straight to the handoff. Share Summary keeps your team briefed before they pick up, Skip Summary gets callers connected faster when speed matters more.

  

• Filter Signals by keyword: The Signals tab now lets you filter by specific keywords, including the custom ones you've added for your business, so you can pull up exactly the calls that matter, whether that's "Missed Appointment" or a keyword unique to your practice.

  

• Tell us why you're leaving: If you ever cancel your subscription, you can now share a reason and a bit of feedback on your way out. It's optional, but it helps us understand what wasn't working and improve the platform for everyone else.

Beta Feature: Workflows - Your AI Admin

Your AI Receptionist handles the call. Workflows handle everything your team used to chase down afterward, without anyone lifting a finger.

Think of it this way: your receptionist waits for the phone to ring. Workflows don't wait for anything. They watch your data continuously, and the moment something needs to happen, a patient becomes due for a recall, a slot opens up from a cancellation, a balance goes unpaid, the workflow starts on its own and runs the whole process end to end: outbound calls, texts, and emails, with your records updated automatically and every step logged.

A couple of ways this plays out in practice:

• A cancellation opens up a slot. Instead of that slot sitting empty, Workflows instantly contacts patients on your waitlist, confirms who's available, and books the first response directly into your calendar, no staff member dialing down a list.

• A patient falls overdue for a visit. Workflows sends a reminder, waits to see if they book, and if they don't, follows up with a call that offers real open times and books it on the spot. If they book at any point, the workflow simply stops, no duplicate outreach.

You stay in control of how independently each workflow runs. Routine work, reminders, confirmations, recall campaigns, can run fully on its own. This is where Kickcall starts acting less like a receptionist and more like an AI Admin, handling the work around the call, not just the call itself.

This is currently in beta and available to select businesses. If you'd like it enabled for your business, reach out to your agency to get started.