How Do I Choose In-App and Email Notifications in the Kickcall Agency Portal?

Choose which Kickcall Agency Portal events alert you in-app, by email or both, and manage your personal preferences without affecting teammates.

Written By Anand Raj

Last updated 6 days ago

Get alerted to the platform events that matter to your role and skip the rest. Notification Preferences let you turn each Agency Portal event on or off, separately for In-App and Email. Changes save as soon as you flip a toggle.

Notification Preferences Overview

Notification Preferences allows Agency users to manage how they receive notifications about important platform activities. You can enable or disable In-App and Email notifications individually for each notification type, choosing to receive alerts through either channel, both, or neither. In-App notifications appear under the bell icon in the Agency Portal, while email notifications are sent to the address listed in My Profile. These preferences are managed individually by each user and help ensure important updates, such as payment failures or integration sync issues, are not missed.

Important notes

There is no Save button. Each toggle saves immediately.
Your choices don't change what your teammates receive.

Before you start

Check that the email on your My Profile screen is correct if you plan to use email alerts.

Set your notification preferences

In the top-right of the Agency Portal, select your profile picture or name, then select Notification Preferences. The Profile and Settings panel opens with Notification Preferences selected.

For each notification type, turn the In-App and Email toggles on (blue) or off (grey). You can mix and match — for example, keep Payment charge failed on both channels but Engine update available in-app only.

Close the panel when you're done.

In the top-right of the Agency Portal, select your profile picture or name, then select Notification Preferences. The Profile and Settings panel opens with Notification Preferences selected.
For each notification type, turn the In-App and Email toggles on (blue) or off (grey). You can mix and match — for example, keep Payment charge failed on both channels but Engine update available in-app only.
Close the panel when you're done.

Notification Type	When it is sent
Business Onboarding Payment Received	An onboarding payment is received from a Business
Business Onboarding Form In Review	A Business submits its onboarding form for review
Business Billing Started	Billing starts for a Business account
Business Integration Assigned/Unassigned	An integration is assigned to or unassigned from a Business
Business Integration Connected/Disconnected	An integration is successfully connected or disconnected for a Business
Business Integration Synchronisation Failed	Contact synchronisation fails for a Business integration
Business Monthly Billing Failed	A payment attempt for a Business's monthly billing fails
Business Subscription Cancelled	A Business subscription is cancelled
Business Phone Number Purchased	A phone number is purchased for a Business Agent
Business Phone Number Released	A phone number is released for a Business Agent
Business SIP Registration Alerts	A SIP registration is created or deleted for a Business Agent; SIP connects telephony to a phone system
Business Status Changed	A Business status switches to Active, Past Due, Inactive or Archived
Agency Monthly Billing Failed	A payment attempt for the Agency's monthly billing fails
Teams Note Added	Any Agency user adds a note to a Business profile, Agent or Agency
Engine Update Available	A new voice engine update is available for an Agency or Business
Engine Version Updated	A voice engine is successfully updated for an Agency or Business

Expected result

The next time a selected event happens, you receive the alert only on the channels you turned on.

Troubleshooting

Problem or Symptom	Likely Cause	Solution
No email alerts arrive	The Email toggle is off, the profile email is wrong, or messages went to spam	Turn the toggle on, check the email on My Profile, and check your spam folder.
No Sync failed alert, even though it's on	The integration hasn't actually failed to sync	Alerts only fire when a sync failure occurs. If one did happen and nothing arrived, contact Support.
A teammate still gets an alert you turned off	Preferences are per user	Ask your teammate to change their own preferences.

Frequently Asked Questions

Do my notification preferences apply to other agency users?

No. Notification preferences are per-user. Each agency user controls their own toggles, and changing yours does not affect what your teammates receive.

Where do in-app notifications appear?

In-app notifications appear under the bell icon in the top-right of the Agency Portal. A badge on the bell shows the number of unread alerts.

Which email address are email notifications sent to?

Email notifications are sent to the email address listed on your My Profile tab. To change it, update your account email there first.

Do I need to click Save after changing a toggle?

No. Each toggle is saved automatically the moment you change it, so you can close the Profile and Settings panel as soon as you're done.

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