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Follow new updates and improvements to Kickcall AI.

📊 See your customers health and at-risk accounts, all in one place

What if you could spot a customer about to leave before they even say it?

Your Business Insights dashboard now flags accounts at risk of churn, automatically. For agency users, this means you can spot struggling accounts before renewal, not after, alongside your usual business counts and trends. A dedicated Churn Risk list shows exactly which accounts need attention and why.

What's New:

  • Automatic Churn Risk Flags: The system monitors account activity in the background and flags a business the moment something looks off, such as no calls that day, a disconnected integration, or low ROI.

  • Stacked Risk Indicators: Multiple flags can appear on a single account, giving you a clearer picture of overall account health.

  • Manual Flagging: Your team can add flags manually for anything the system hasn't caught yet.

Multiple red flags, one clear signal to act.

  • Business Base Overview: See Active, Past Due, Inactive, and Archived account counts, a 12-month trend to track growth over time, and a breakdown of active businesses by integration.

Why This Matters

For agency users, this replaces guesswork with visibility. Struggling accounts get caught weeks before renewal instead of after, so your team can act on the full picture of business health instead of reacting to churn after it happens.

📍 Where to find it: Go to Businesses → Insights (top right corner), once you are in the insights view, scroll down to the bottom of the page.

NewAgency

⏱️ See where every business stands, and where it's stuck.

Where exactly does a new business get stuck before going live?

Your Onboarding Insights dashboard now shows the full picture: how long onboarding takes, where businesses are getting stuck, and where new business is coming from. For agency users, this means bottlenecks surface early, backed by data instead of guesswork.

What's New

  • Stage Timers: Three timers at the top, Setup Time, Agent Delivery Time, and Go-Live Time, show exactly where the process slows down.

  • Status Breakdown: See how many businesses sit in each onboarding stage right now, so a backlog is visible before it turns into a problem.

  • Pipeline Source Chart: A source chart shows how much of your pipeline is organic versus referral.

Why This Matters

For agency users, this catches bottlenecks early instead of after a customer's been waiting weeks. Your team knows exactly where to focus, with numbers to back the decision instead of relying on guesswork.

📍 Where to find it: Go to Onboarding → Insights (top right corner), once you are in the insights view for onboardings.

NewAgency

Introducing KIKI🤖, Kickcall AI Assistant

We're introducing KIKI, a new AI-powered assistant built directly into the Kickcall platform. For agency and business users, this means quick questions and complex requests get answered without waiting on support emails or reaching out to our team. KIKI is available around the clock to help you move faster.

Here's what KIKI can do for you:

  • Instant Answers: Get help on platform usage, feature functionality, and recent enhancements directly through chat.

  • Integration Requests: Ask for a new integration directly through the chat, without submitting a separate request.

  • Ticket Submission: Report an issue and raise a support ticket without leaving the platform.

  • Feature Suggestions: Submit a feature request directly to our team through the chat.

Why KIKI?

For agency users managing multiple accounts and business users running day-to-day operations, KIKI cuts out the wait for support responses. Answers, integration requests, and ticket submissions all happen in one place, so your team stays self-sufficient and moves faster.

Where to Find It: Look for the chat icon on your dashboard to get started.

NewAgencyBusiness

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