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General

Branding for Whitelabel

Written By Anand Raj

Last updated 3 months ago

Branding & Domain is your complete whitelabel setup. Everything customers see — name, logo, colors, support links and the domain itself — is controlled from here.

Identity

  • Business Name — appears throughout the application and in communications.

  • Support Email — the email shown across the app for customer support.

  • Support Calendar — a Calendly (or similar) link. This is shown after the customer submits the onboarding form, on the thank-you page, so they can immediately schedule a call with your team.

Visual whitelabel

  • Logo — shown in the sidebar and login page. Recommended size 2 MB, .JPG or .PNG.

  • Favicon — browser tab icon. Recommended size less than 1 MB, .ICO or .PNG.

  • Platform Primary Color — hex color used for buttons, links and highlights across the portal.

Legal links

  • Terms & Conditions URL — shown on the login page.

  • Privacy Policy URL — shown on the login page.

Custom Domain

Your Custom Domain (for example appstag.kickcall.ai) is how the portal appears to your customers. This is set up during agency provisioning. To change it, contact the Kickcall support team.

Frequently Asked Questions

It is shown on the onboarding thank-you page, right after a business completes the onboarding form, so they can book a call with your team without leaving the flow.

Yes. Update the hex code and save — the change is applied across the portal immediately.

Custom domain changes require DNS coordination. Reach out to the Kickcall support team and they will update it for you.

Yes for a complete whitelabel — the logo appears inside the app and the favicon appears in browser tabs and bookmarks.

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