Business Billing, Usage & Invoices
Written By Anand Raj
Last updated 17 days ago
Business Billing & Usage is where you manage your payment methods, see the package your Agency has assigned, track this month's running bill, review every past invoice with transaction and refund details, and cancel your subscription if needed.
Payment Method
Connect and manage the credit cards used to pay your monthly bill. You can add multiple cards — one is always marked as Default and is the card we charge on every billing cycle.
Default card rule
As long as your subscription is active, your business must always have one default card on file. This protects you from failed renewals and service interruption.
You cannot remove the only card attached to the business while the subscription is active.
To replace the default card when only one card is on file: first add the new card, then mark it as Default, and only then you can remove the old one.
If multiple cards are attached, you can switch the default at any time using the row's action menu.
Instant retry on payment failure
If a charge fails (card declined, expired, insufficient funds), you can add a new card and trigger an immediate retry from this screen — you don't have to wait for the next automatic retry cycle. Once the new card succeeds, your business is back to Active right away.
Current Package
Shows the package your Agency has assigned to your business and everything it includes:
Plan name and Base Price
Included Minutes, Included AI Chat Messages, Included Locations and Included Storage
Additional charges if exceeded — per-minute call, per-message AI chat, per-GB storage, per-location, multilingual, integration and premium support rates that kick in once you cross the included quota
Note: The package is assigned and controlled by your Agency. To upgrade, downgrade or change inclusions, please reach out to your Agency.
Current Month Bill
A live, line-by-line summary of what is accumulating for the running month — Base Price plus any additional usage (extra call minutes, AI chat, storage, locations, multilingual, integrations, premium support) and any discount applied. The Total at the bottom is what will be charged at the end of the month.
A Usage Progress bar shows how much of your included minutes you have used so far and how many remain.
Integration Usage Details
Per-integration breakdown of what each connected integration is costing this month, calculated as integration price × number of credentials in use (e.g. Oscar Pro).
Billing History
Month-by-month log of every invoice with Subtotal, Tax, Discount, Total (incl. tax), Status and a downloadable invoice PDF.
Possible invoice statuses:
Draft — current month bill, still accumulating, not yet finalized.
Open — invoice finalized and awaiting payment.
Paid — payment successful.
Void — invoice cancelled, no payment due.
Refunded — payment was returned to your card.
Expanded view — transaction & refund details
Click the arrow icon on any row to expand it and see the underlying payment transaction record:
Amount charged and Succeeded / Failed status
Card used for the charge (e.g. VISA •••• 4242)
Timestamp of the transaction
Refund details — if any amount was refunded against the original charge, it appears inline with the refunded amount
Post-Paid Billing Model
Kickcall runs on a post-paid billing model — we generate your bill on the last day of every month for the usage accumulated during that month and charge your default card automatically.
What Happens If Payment Fails
If a scheduled charge fails for any reason — card declined, expired, insufficient funds, bank block — your business does not get suspended right away. The system follows a clear recovery lifecycle:
Day 0–7 — Automatic retries (status stays Active)
The system keeps retrying the payment for the next 7 days. Your services continue to run normally. You can also resolve it instantly at any point by adding a new card and triggering an immediate retry from the Payment Method section.
After 7 days — Past Due
If the payment is still unrecovered after 7 days, your business moves to Past Due. The system keeps trying to charge the card. You can still log in and resolve the issue (add/update a card, trigger a retry). Once the outstanding balance is settled, services resume immediately.
Next billing cycle — Inactive
If the payment issue is still not resolved before the next billing cycle, your business is marked as Inactive. At this stage:
You and your Business users cannot access the system.
Active integrations are disconnected and phone numbers may be released.
Your business data is scheduled for deletion and will be permanently removed — this data cannot be recovered afterwards.
To avoid this, please keep a valid default card on file and act on any failed-payment notification as soon as you receive it.
Cancel Subscription
You can cancel your subscription at any time from the Cancel Subscription action at the bottom of the Billing page.
If you cancel in the middle of a month, the system immediately calculates your bill up to that moment on a pro-rated basis — base price pro-rated for the days used plus all usage to date (calls, AI chat, storage, integrations, etc.) — and charges your default payment method right away. After that, services are stopped and no further charges apply.