Buy Integration & Support

Written By Anand Raj

Last updated 3 months ago

The Marketplace tab is where Agencies browse every Voice-Ready integration Kickcall offers and unlock new ones for their My Integrations list. Buying an integration is a one-time purchase at the Agency level — once unlocked, you can resell that same integration to as many of your Businesses as you want.

How the Marketplace works

Browse — Switch to the Marketplace tab to see every integration available on Kickcall (Cal.com, Phorest, Calendly, MyCase, SimplyBook.me, drchrono, iTrust, Zapier, Clinic Sites, and more). Use the Search field or the Industry filter to narrow the list.
Status on each card — Cards you've already unlocked show Installed. Cards you haven't bought yet show a Get Voice Ready Integration button.
Buy once, resell many — A single one-time purchase unlocks the integration for your entire Agency. There's no per-Business purchase. Once installed, the integration appears in My Integrations and can be assigned to any Business you manage.
Pay-as-you-go after purchase — The one-time fee unlocks the integration. After that, you only pay the wholesale per-connection / per-location / per-month fee when a Business is actually connected. No active connections = no monthly charges.

Buying a Voice-Ready Integration

Click Get Voice Ready Integration on any Marketplace card to open the purchase panel. The panel shows everything included in the one-time fee before you confirm.

Available Tools

At the top of the panel you'll see every tool the integration exposes to a voice agent — for example Get_appointment_types, Get_available_lists, Create_appointment, Update_appointment, Cancel_appointment, Get_appointments. These are the actions a Business's agent will be able to perform on the third-party system once connected.

What's included in the one-time fee

Every Voice-Ready integration purchase comes bundled with hands-on enablement from Kickcall, so you're not left to figure out the integration on your own:

First Customer Success Support — Hands-on assistance from the Kickcall team launching your first Business on this integration end-to-end.
Default Agent Templates Available — Each integration ships with at least one pre-configured Agent Template (with additional templates for common use cases) so Businesses can go live faster.
Custom Agent for Your First Use Case — Kickcall will craft a bespoke agent tailored to your first Business's use case, so you're production-ready from day one.
Custom Workflows on Request — Need a workflow that isn't in the default templates? Kickcall will build additional workflows on request, subject to the integration's API capabilities.

What you can do after the one-time purchase

Sell the integration to unlimited Businesses — no cap on how many Businesses you connect.
Pay wholesale per connection / location / month and set your own Resell Price on top (managed in My Integrations).
Pay-as-you-go — no recurring monthly charges from Kickcall when you have zero active connections.

Confirming the purchase

Click Pay [amount] & Activate at the bottom of the panel to charge the one-time fee and unlock the integration. Once activated:

The integration immediately appears in your My Integrations list.
The Marketplace card flips to Installed.
You can open Read & Configure from My Integrations to set your Resell Price and start assigning the integration to Businesses.

Don't see the integration you need?

If the third-party software your Business uses isn't yet on the Marketplace, use Request New Integration to submit it to Kickcall for evaluation. See the Request New Integration article for details.

Frequently Asked Questions

Is the one-time fee per Business or per Agency?

Per Agency. You pay once and unlock the integration for your entire Agency. After that you can connect it to as many Businesses as you want without buying it again.

What do I keep paying after the one-time fee?

Only the wholesale per-connection / per-location / per-month charge when a Business is actively connected. If no Business is connected, you don't pay anything ongoing for that integration.

What does "First Customer Success Support" actually cover?

The Kickcall team works directly with you to launch your first Business on this integration — credentials, agent configuration, workflow, and going live. It's meant to get you over the initial learning curve so you can repeat the process on your own for additional Businesses.

Are the Default Agent Templates editable?

Yes. Templates are a starting point preconfigured with the integration's Sandbox API and the most common flows. Once a Business is using the template, you (or the Business) can customize the prompt, worksheet, and tool calls in Agent Builder.

Can I request a workflow that isn't in the templates?

Yes — that's what Custom Workflows on Request is for. Reach out to the Kickcall support team with what you need. The only constraint is whether the third-party integration's API actually exposes the capability.

Can I refund or remove an integration after buying it?

The one-time activation fee is non-refundable. You can stop using the integration at any time (just don't connect Businesses to it) and you won't accrue any further wholesale charges.