Request New Integration
Written By Anand Raj
Last updated 3 months ago
Can't find the integration your Business needs in the Marketplace? Don't worry — Kickcall will build it for you. Use Request New Integration to submit any third-party software you'd like us to add to the Voice-Ready Marketplace.
Where to find it
If the integration you're looking for doesn't exist in the Marketplace, the Agency user will see a Drop an Integration Request button directly on the Marketplace page. Clicking it redirects you to our support center where you can submit the request.
Clicking Drop an Integration Request takes you straight to the Integrations board on the Kickcall Public Roadmap. This is where every integration request from every Agency lives — you can submit a new one, upvote requests other Agencies have already made, and follow progress as our team builds them.
How it works
Submit your request — Click Request New Integration in the Marketplace and tell us which third-party software you need (name, website, and the use case you want the voice agent to support).
We evaluate the integration provider — Every new integration depends on the third-party provider. Our team checks whether they offer public API documentation.
If open API docs are available — We can start development right away. Typical turnaround is around 4 weeks to ship a Voice-Ready integration.
If open API docs are not available — Our team reaches out directly to the integration provider to request API access or partnership. Timelines in this case depend on the provider's response.
Goes live in the Marketplace — Once built, the new integration appears in the Marketplace just like any other Voice-Ready integration. You can then purchase it with a one-time fee and resell to your Businesses.
Frequently Asked Questions
Do I need to pay any additional cost for the integration development?
Do I need to pay any additional cost for the integration development?
No. There is no separate development fee charged to you. Kickcall builds the integration at our cost. Once it's live, you simply buy it from the Marketplace with the standard one-time activation fee like any other Voice-Ready integration.
Who will own the integration's IP?
Who will own the integration's IP?
Kickcall owns the integration IP. Once built, the integration becomes part of the Kickcall Marketplace and is available to all Agencies on the platform — not exclusive to the Agency that requested it.
How long does it take to build a new integration?
How long does it take to build a new integration?
If the third-party provider has open API documentation, development typically takes around 4 weeks. If we need to coordinate with the provider for API access, the timeline depends on how quickly they respond.
What if the provider doesn't have a public API?
What if the provider doesn't have a public API?
Our team will reach out to the integration provider directly to request API access or explore a partnership. We can't guarantee the provider will agree, but we'll keep you posted on the outcome.
Will I be notified when the integration is ready?
Will I be notified when the integration is ready?
Yes. When you submit a request, it's moved to our Public Roadmap and you'll receive email notifications for every activity on it — status changes, updates from the team, and when the integration goes live in the Marketplace and is ready to purchase.
More in Integration Marketplace:
Was this helpful?
Still need help? Ask the team