Where Can You Find Your Kickcall Notifications?
Review the notifications shown in Kickcall and find updates related to your account activity
Written By Anand Raj
Last updated 9 days ago
See what changed in your Business without leaving the screen you're on. The Notifications panel collects every in-app alert, lets you pause the alert sound with Snooze, and clears the unread badge with Mark as read.
My Notifications Overview
The My Notifications feature in the Business Portal keeps you informed of new activity through real-time alerts without requiring a page refresh. Each notification shows what happened, when it occurred, and who or what triggered it. You can review recent alerts, pause notification sounds temporarily and resume them early, and clear the unread notification badge in one step. This feature is available to all Business users.
Before you start
Choose which events create alerts in Notification Preferences. Only types with In-App turned on appear here.
To hear the sound, make sure the browser tab isn't muted and your volume is on.
Important notes
Snooze only silences the in-app sound. Alerts still arrive in the panel, and email alerts are still sent.
Mark as read doesn't delete anything. Alerts stay in the panel.
Some browsers block sound until you've clicked on the page at least once.
Review your notifications
Select the bell icon in the top-right of the Business Portal. The Notifications panel opens with the newest alerts at the top.
Scroll to review older alerts.
Listen for the in-app notification sound
Whenever a new notification arrives while you are using the Business Portal, a short notification sound plays and the red badge on the bell icon updates immediately. You don't need to refresh the page — alerts stream in live.
Tip: If you don't hear the sound, check that your browser tab isn't muted and that your system volume is on. Some browsers block audio until you've interacted with the page at least once.
Snooze the alert sound
In the Notifications panel, select Snooze. A banner shows how long the snooze lasts and when it ends — for example, Snoozed for 30 minutes · Reminds at 3:45 PM.
To end it early, select Dismiss on the banner. The sound resumes for new alerts.
Mark all notifications as read
To clear the unread badge in one click, use Mark as read.
Open the Notifications panel from the bell icon.
Click Mark as read at the top of the panel.
Every notification in the list is marked as read and the red badge on the bell disappears.
The notifications themselves stay in the panel so you can still scroll back and review them — only the unread state is cleared.
Troubleshooting
Frequently Asked Questions
Why didn't I hear the notification sound?
Why didn't I hear the notification sound?
The sound only plays while the Business Portal tab is open and not muted. If your browser tab is muted, your system volume is off, or your browser is blocking audio until first interaction, the alert will arrive silently. The bell badge will still update.
Does Snooze stop email notifications too?
Does Snooze stop email notifications too?
No. Snooze only pauses the in-app sound and badge updates inside the Business Portal. Email notifications continue to be delivered based on your Notification Preferences.
Does "Mark as read" delete my notifications?
Does "Mark as read" delete my notifications?
No. Mark as read only clears the unread state and the red badge on the bell. The notifications stay in the panel so you can scroll back through your notification history.
How do I choose which events trigger a notification?
How do I choose which events trigger a notification?
Open the user menu in the top-right and click Notification Preferences. You can turn each notification type on or off independently for In-App and Email delivery. See Change Notification Preferences for details.
Related articles
Was this helpful?
Still need help? Ask the team