Twilio

Written By Maruf Ansari

Last updated 27 days ago

The Twilio option is one of the fastest ways to get your AI agent a working phone number. Kickcall provisions a dedicated number for you instantly — no carrier account, no SIP setup, and nothing to configure outside of Kickcall.

Once your number is active, you can either use it directly as your agent's line, or forward calls to it from a business number or PBX extension you already have.

How this compares to bringing your own Twilio account

If you'd rather keep the exact number your customers already call, Kickcall also supports connecting your own Twilio account, covered in a separate guide. Here's how the two compare:

Aspect	Get a Number Through Kickcall	Your Own Twilio Account
Setup time	A few minutes — pick a number and go	15–30 minutes, across two systems
Requires an existing account	No	Yes — your own Twilio account
Configuration needed	None - works immediately after activation	Yes - manual configuration required in your twilio account
Number ownership	Yes — your own Twilio account	Your existing number stays yours
Best for	Getting started quickly, or a dedicated agent line	Keeping a number your customers already know

Why choose this path. Choose this if you don't have a Twilio account, or you just want a dedicated line for your agent up and running in minutes. If you're not sure, this is the simpler place to start — you can always connect your own account later.

Step 1 — Activate your number

Go to Configure → Connect Phone.
Select Get a New Kickcall Twilio Number.

Connect Phone — choose how you want to connect your agent to a number

Choose your country and, optionally, enter an area code to narrow the results.
Click Show Number, then pick any number from the list.

Choosing an area code and selecting your new number

Number cost. Each number costs a small monthly fee, in addition to per-minute usage charges. The exact cost is shown before you confirm your selection.

Step 2 — Choose how you'll use it

Once your number is active, there are two common ways to put it to work:

Use it directly — give this number out as your agent's direct line — on your website, ads, or business cards. Every call to it goes straight to your agent.
Forward calls from your existing number — keep your current business number or PBX extension exactly as it is, and forward its calls to your new Kickcall number. Your customers keep dialing the number they already know; your phone system quietly routes those calls to your agent behind the scenes. Most phone systems support this as a standard call-forwarding or extension rule — the same way you'd forward calls to a colleague or a voicemail line.

Which to pick. If you're setting up a brand-new line for your agent, use it directly. If you already have a business number your customers call, forwarding is usually the better choice — nothing changes from your customers' side.

Frequently Asked Questions

How quickly can I get a number active?

Activation is instant. Once you select a number and confirm, it's ready to receive calls right away.

Who owns this number?

Kickcall provisions the number on your behalf, but it is fully owned by you - it’s yours to keep, use, and manage for as long as you need it.

Can I port or release this number?

Yes, you can port this number out to another provider whenever you choose, and you can also release it if you no longer need it - simply contact Agency support to start either process.

Can I choose a specific area code?

Yes. You can narrow the list of available numbers by area code when activating your number.

Can I switch from direct use to call forwarding later, or vice versa?

Yes. Your Kickcall number works the same way either way — whether calls arrive directly or are forwarded from another number — so you can change your setup at any time without reactivating anything.

Will forwarded calls show my original caller ID?

This depends on your phone system's forwarding settings. Most phone systems preserve the original caller's number when forwarding, but check your provider's documentation to confirm.

Do I need any special hardware or software to forward calls to Kickcall?

No. Call forwarding is a standard feature on virtually every phone system and PBX — you're simply adding your new Kickcall number as a forwarding destination, the same way you would for a colleague's line.

Can multiple numbers forward to the same agent?

Yes. You can activate multiple Kickcall numbers, and forward as many existing numbers or extensions to them as you need.

More in Native Carrier:

Was this helpful?

Still need help? Ask the team