Change Profile Details

Written By Anand Raj

Last updated 17 days ago

Your Profile Details in the Business Portal contain the information that identifies you as a Business user across Kickcall — your name, profile photo, email address and phone number. Keeping this information up to date ensures that your teammates and the system itself can attribute activity and reach you on the correct channels.

Step 1 - Open My Profile from the top-right user menu

  1. Click your profile picture (or your name) in the top-right corner.

  2. A dropdown menu will appear with three options: My Profile, Notification Preferences and Log Out.

  3. Click My Profile.

The Profile and Settings panel will slide in from the right side of the screen, with My Profile selected by default in the left side menu.

Step 2 - Update your details

You are now on the My Profile screen. From here you can update the information stored against your Business user account.

You can edit the following fields:

  • Profile picture — click Choose File and upload an image. Accepted formats are .png and .jpg. This image is what your teammates will see next to your name across the Business Portal.

  • Name — your full display name. This appears in audit trails, Conversational flow history logs knowledge base edits and anywhere your activity is shown.

  • Email Address — the email tied to your login. This field is read-only here; to change it, contact your Agency support team.

  • Phone Number — select your country from the flag dropdown and enter your phone number.

Once you are happy with your changes, click the Save Changes button at the bottom-right of the panel. A confirmation will appear and your updated details will take effect immediately across the Business Portal.

Tip: If the Save Changes button stays disabled, check that all required fields (marked with a red *) are filled in correctly.

What happens next

Your new profile details are visible immediately to your teammates. Activity you perform after saving — such as editing an agent, updating the knowledge base, adding an operator, or changing Business configuration — will be attributed to your updated name and avatar in the audit trail.

To change how you are notified about events, see Change Notification Preferences.

Frequently Asked Questions

More in My Profile & Preferences: