AT&T

Written By Maruf Ansari

Last updated 27 days ago

Forward calls from your AT&T business line to your dedicated Kickcall AI phone number so the agent can start answering.

Turn on call forwarding

On your main AT&T handset, dial *21* (or *72).
Enter the 10-digit Kickcall AI phone number — e.g. 8881234567.
Press # and wait at least 3 seconds for the confirmation tone.

Turn off call forwarding

On your main AT&T handset, dial #21#.
Wait for the confirmation tone, then hang up.

What this does

Call forwarding automatically redirects incoming calls to your Kickcall AI agent so it can handle customer inquiries. When forwarding is off, calls go straight to your main business line and your staff must answer in person.

Frequently Asked Questions

Do I need a special AT&T plan for this?

No. Standard call forwarding is included on most AT&T business lines.

How do I know forwarding worked?

Call your business number from a different phone — you should hear your Kickcall AI agent pick up.

Can I forward only after-hours calls?

AT&T also supports busy/no-answer forwarding codes. Check with AT&T support for the codes specific to your plan if you only want overflow forwarding.

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