Twilio
Written By Anand Raj
Last updated 17 days ago
The Twilio option is one of the fastest ways to get your AI agent a working phone number. Kickcall provisions a dedicated number for you instantly — no carrier account, no SIP setup, and nothing to configure outside of Kickcall.
Once your number is active, you can either use it directly as your agent's line, or forward calls to it from a business number or PBX extension you already have.
How this compares to bringing your own Twilio account
If you'd rather keep the exact number your customers already call, Kickcall also supports connecting your own Twilio account, covered in a separate guide. Here's how the two compare:
Why choose this path. Choose this if you don't have a Twilio account, or you just want a dedicated line for your agent up and running in minutes. If you're not sure, this is the simpler place to start — you can always connect your own account later.
Step 1 — Activate your number
Go to Configure → Connect Phone.
Select Get a New Kickcall Twilio Number.
Choose your country and, optionally, enter an area code to narrow the results.
Click Show Number, then pick any number from the list.
Number cost. Each number costs a small monthly fee, in addition to per-minute usage charges. The exact cost is shown before you confirm your selection.
Step 2 — Choose how you'll use it
Once your number is active, there are two common ways to put it to work:
Use it directly — give this number out as your agent's direct line — on your website, ads, or business cards. Every call to it goes straight to your agent.
Forward calls from your existing number — keep your current business number or PBX extension exactly as it is, and forward its calls to your new Kickcall number. Your customers keep dialing the number they already know; your phone system quietly routes those calls to your agent behind the scenes. Most phone systems support this as a standard call-forwarding or extension rule — the same way you'd forward calls to a colleague or a voicemail line.
Which to pick. If you're setting up a brand-new line for your agent, use it directly. If you already have a business number your customers call, forwarding is usually the better choice — nothing changes from your customers' side.