How do I check agency charges and invoice statuses in Kickcall?

Review Kickcall agency charges, integration usage, invoice statuses, payment history, and billing-state risks before changing your subscription or business settings

Written By Maruf Ansari

Last updated 9 days ago

Agency Billing & Usage is where you manage your agency's subscription, payment methods, current month charges, integration costs, and full billing history — all in one place. Because Kickcall bills post-paid and automatically, keeping this page under control is how you avoid service interruptions for every Business you manage.

Manage your Agency's Billing in Kickcall

Billing Overview

Billing allows Agency administrators and owners to manage their agency’s payments and monitor monthly usage costs. Kickcall follows a post-paid billing model, charging the agency on the last day of each month for usage accumulated during that month.
From this page, you can manage payment methods, review current charges and integration costs, track invoice history and billing statuses, and cancel your subscription while understanding any applicable mid-contract charges.

Important notes

Billing follows each Business's status, not its activity. A Business in Active status is billed per your package even if it is not using the system. Move Businesses you do not want billed to Inactive or Archived.
If your agency enters Past Due, all your Businesses' services stop and Business users cannot log in.
Your contract is on auto-renewal. To avoid renewing, cancel manually before the next renewal date.

Before you start

Have a valid card to add as a payment method.
Know your contract renewal date if you are considering cancellation — contracts auto-renew.

Review current-month charges and billing history

Open Billing in the Agency Portal.

Review the cards used to charge your agency subscription. You can add multiple payment methods and mark one as Default. The default method is used automatically on every billing cycle.

Review existing or add new payment methods

Review the current package pricing & the current-month bill, including the charge categories shown for the agency.

Review you current package and month bill for your agency

Review integration usage details. Per-integration breakdown of how much each connected integration is costing this month, calculated as integration price × number of credentials in use (e.g. Oscar Pro, Zendesk, Slack, HubSpot).

Review the integration charges for your agency

Open the billing-history area and review the Month-by-month log of every invoice with subtotal, tax, discount, total, status (Draft, Open, Paid, Void, Refunded), and a downloadable invoice PDF for each row.

If the invoice row can be expanded, review the transaction details shown there. The expanded details may include amount, status, payment method, timestamp, and refund details.

Agency billing statuses

Status	What it means	Impact on you and your businesses
Active	All payments are succeeding	Full access to the platform and every feature in your package
Past Due	Payment failed and was not recovered within 7 days of failure	You can still log in to resolve billing; all Businesses' services stop and Business users cannot log in; you are charged for the complete month regardless of when the issue is fixed; no data is deleted
Inactive	Past Due issues were not resolved by the next billing cycle	You cannot log in — contact support to recover; all active integrations are deleted and all phone numbers are released; after 1 month Inactive, the agency and all its Businesses are permanently deleted and cannot be recovered
Cancelled	You cancelled the subscription from the Billing page	If cancelled mid-contract, the Agency Membership fee for the remaining contract months is charged at cancellation, along with pro-rated usage to date

Cancel your subscription

Open the Billing page and scroll to the Cancel Subscription action at the bottom.

Select a reason from the dropdown (required) and optionally add written feedback about your experience.

Confirm the cancellation. If you are mid-contract, the Agency Membership fee for the remaining months of the contract is charged at cancellation, along with any pro-rated usage to date.

Expected result

Your default payment method is charged automatically on the last day of each month.
Billing History shows each invoice with its status and a downloadable PDF.
Your agency stays in Active status and your Businesses keep running without interruption.

Verify the result

Confirm a payment method is marked Default.
Review the Current Month Bill and confirm the charges match your expectations for package, usage, and integrations.

Troubleshooting

Problem or Symptom	Likely Cause	Solution
Payment failed on the billing date	Card expiry, low balance, or bank decline	Update the default payment method immediately; Kickcall retries, but after 7 days unrecovered the agency moves to Past Due
Businesses cannot log in	Agency is in Past Due status	Settle the outstanding balance from the Billing page; services resume on the next billing cycle once the balance is cleared
Charged for a Business that is not in use	The Business is still in Active status — billing follows status, not activity	Move the Business to Inactive or Archived to stop billing for it
Cannot log in at all	Agency moved to Inactive	Contact the Kickcall support team to recover the account; act within 1 month to avoid permanent deletion
Unexpected charge after cancelling	Mid-contract cancellation charges the membership fee for remaining contract months plus pro-rated usage	Review the final invoice in Billing History; this charge is expected behavior

Recovery or rollback

Past Due: settle the outstanding balance. No data is deleted at this stage — your setup, configurations, integrations, and phone numbers remain exactly as-is until the next billing cycle.
Inactive/Cancelled: contact Kickcall support to recover the account. Note that active integrations were already deleted and phone numbers released when the agency went Inactive, so those must be set up again after recovery.

Frequently Asked Questions

When am I charged?

On the last day of every month. Billing is post-paid, so the charge covers usage accumulated during that month.

What happens if my card fails on the billing date?

We retry the payment. If it is still unrecovered after 7 days, your agency moves to Past Due and your businesses' services are stopped until the balance is cleared.

Will I lose my data if I land in Past Due?

No. In Past Due we never delete data. Your full setup is preserved until the next billing cycle so you can resume immediately after payment is recovered.

What happens to my phone numbers and integrations if I go Inactive?

All phone numbers are released back to the carriers and all active integrations are deleted. After 1 month in Inactive, the agency and all its businesses are permanently deleted.

How do I cancel?

Use the Cancel Subscription action at the bottom of the Billing page. If you're mid-contract, the membership fee for the remaining contract months is charged at cancellation.

I'm not using a business — why am I still being charged for it?

Billing follows the business's status, not its activity. As long as the business is in Active status, charges apply per your package. Move the business to Inactive or Archived to stop billing for it.

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