Change Profile Details
Written By Anand Raj
Last updated 13 days ago
Your Profile Details in the Agency Portal contain the information that identifies you as an agency user across Kickcall — your name, profile photo, email address and phone number. Keeping this information up to date ensures that your team, your businesses and the system itself can reach you on the correct channels.
Step 1 — Open My Profile from the top-right user menu
In the Agency Portal, look at the very top-right of the screen. You will see a notification bell, your name (for example John B.) and your profile picture.
Click your profile picture (or your name) in the top-right corner.
A dropdown menu will appear with three options: My Profile, Notification Preferences and Log Out.
Click My Profile.
The Profile and Settings panel will slide in from the right side of the screen, with My Profile selected by default in the left side menu.
Step 2 — Update your details
You are now on the My Profile modal. From here you can update the information stored against your agency user account.
You can edit the following fields:
Profile picture — click Choose File and upload an image. Accepted formats are
.pngand.jpg. This image is what your team and your businesses will see next to your name across the platform.Name — your full display name. This appears in audit trails, intraoffice notes and anywhere your activity is shown.
Email Address — the email tied to your login. This field is read-only here; to change it, contact your agency administrator.
Phone Number — select your country from the flag dropdown and enter your phone number.
Once you are happy with your changes, click the blue Save Changes button at the bottom-right of the panel. A confirmation will appear and your updated details will take effect immediately across the Agency Portal.
Tip: If the Save Changes button stays disabled, check that all required fields (marked with a red *) are filled in correctly.
What happens next
Your new profile details are visible immediately to anyone in your agency. Activity you perform after saving — such as creating a business, adding an intraoffice note, or making configuration changes — will be attributed to your updated name and avatar.
To change how you are notified about events in the platform, see Change Notification Preferences.