How Do You Change Your Kickcall Notification Preferences?

Choose how Kickcall notifies you about relevant account and product activity

Written By Maruf Ansari

Last updated 5 days ago

Get the alerts that matter to you and skip the rest. Notification Preferences let you turn each Business alert on or off, separately for the Business Portal and for email. Changes save as soon as you flip a toggle.

Notification Preferences Overview

Notification Preferences allows Business users to manage how they receive notifications about important platform activities. You can enable or disable In-App and Email notifications individually for each notification type, choosing to receive alerts through either channel, both, or neither. In-App notifications appear under the bell icon in the Business Portal, while email notifications are sent to the address listed in My Profile. These preferences are managed individually by each user and help ensure important updates, such as disconnected integrations, are not missed.

Important notes

There is no Save button. Each toggle saves immediately.
Your choices don't change what your teammates receive.

Before you start

Check that the email on your My Profile screen is correct if you plan to use email alerts.

Set your notification preferences

In the top-right of the Business Portal, select your profile picture or name, then select Notification Preferences. The Profile and Settings panel opens.

For each notification type, turn the In-App and Email toggles on (blue) or off (grey).

Close the panel when you're done.

In the top-right of the Business Portal, select your profile picture or name, then select Notification Preferences. The Profile and Settings panel opens.
For each notification type, turn the In-App and Email toggles on (blue) or off (grey).

Configuration reference

Notification Type	When it is sent
Agent Recommendations	New recommendations are available for your Agents.
Integration Connected/Disconnected	An integration is connected to or disconnected from your Business.
Monthly Billing Failed	A payment attempt fails for your Business monthly billing.
AI Call Minutes Usage	Your AI Call Minutes usage exceeds your plan limit.
AI Workflows Usage	Your AI Workflow usage exceeds your plan limit.
Concurrency Limit	Your AI Agent reaches its maximum Concurrent Call Limit — the maximum number of simultaneous calls.

Expected result

The next time a selected event happens, you receive the alert only on the channels you turned on.

Troubleshooting

Problem or Symptom	Likely Cause	Solution
No email alerts arrive	The Email toggle is off, the profile email is wrong, or messages went to spam	Turn the toggle on, check the email on My Profile, and check your spam folder.
No Integration Connected/Disconnected alert arrives	No connection or disconnection event occurred, or the relevant channel is off	Check the connection state and the toggles for Integration Connected/Disconnected. If a matching event occurred with the channel on and no alert arrived, contact your Agency support team.
No usage or concurrency alert arrives	The listed limit condition may not have occurred, or the relevant channel is off	Review Usage and the matching toggle. AI Call Minutes and AI Workflow alerts refer to usage exceeding the plan limit; Concurrency Limit refers to reaching the maximum simultaneous call limit.
A Monthly Billing Failed alert arrives	A payment attempt failed for your Business monthly billing	Review Billing and contact your Agency support team for help with the failed payment. Turning off this alert does not resolve the billing issue.
A teammate still gets an alert you turned off	Preferences are per user	Ask your teammate to change their own preferences.

Frequently Asked Questions

Do my notification preferences apply to other users of my business?

No. Notification preferences are per-user. Each Business user controls their own toggles, and changing yours does not affect what your teammates receive.

Where do in-app Business notifications appear?

In-app notifications appear under the bell icon in the top-right of the Business Portal. A badge on the bell shows the number of unread alerts.

Which email address are email notifications sent to?

Email notifications are sent to the email address listed on your My Profile tab. To change it, contact your Agency support team.

Do I need to click Save after changing a toggle?

No. Each toggle is saved automatically the moment you change it, so you can close the Profile and Settings panel as soon as you're done.

Why am I not getting Integration Alerts even though they're enabled?

Make sure the In-App and/or Email toggle for Integration Alerts is on (blue). Also confirm that the integration actually changed state — alerts only fire when an integration is connected, disconnected, or its credentials change. If everything looks correct and you still don't see alerts, reach out to your Agency support team.

Do usage alerts warn me before I reach a limit?

The listed AI Call Minutes Usage and AI Workflows Usage alerts apply when usage exceeds the plan limit. Concurrency Limit applies when your Agent reaches its maximum simultaneous call limit. The supplied screen does not confirm an advance warning.

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