RingCentral
Written By Anand Raj
Last updated About 1 month ago
Call Forwarding connects RingCentral to your Kickcall agent without touching how your extension is provisioned. RingCentral keeps handling the call exactly as it does today — it simply forwards it to a Kickcall-provided number once it starts ringing. No device setup or SIP credentials are involved.
This guide walks through the full setup: getting a Kickcall-provided number, then adding it as a forwarding destination on your RingCentral extension.
How this compares to SIP Registration
Kickcall also supports connecting RingCentral through SIP Registration, covered in a separate guide. Here's a quick snapshot of how the two differ:
Why choose Call Forwarding. This method is the fastest to set up, requires no device provisioning or SIP credentials, and leaves your extension's existing configuration untouched. It's a great fit for a quick trial, a temporary setup, or a number that should only reach the agent under certain conditions — like after hours or overflow.
RingEX vs. RingCX — Which One Is This Guide For?
RingCentral sells two distinct products that are easy to confuse because of their similar names. This guide is written for RingEX — if your organization uses RingCX instead, the SIP Registration steps below don't apply in the same way, since RingCX is architected as a contact center platform rather than a per-extension phone system.
Note: This guide's SIP Registration and Call Forwarding steps apply to RingEX extensions. If you're on RingCX, contact your RingCentral admin about the equivalent contact-center integration path for Kickcall.
Step 1 — Get your Kickcall number
In Kickcall, create your agent (or open an existing one) and go to Configure → Connect Phone.
Click Get a New Kickcall Twilio Number or Connect with Bandwidth.
Click Show Number, then select a phone number. You can optionally search by entering an area code.
Note this number — you'll add it in RingCentral as the number to forward calls to.
Step 2 — Forward the RingCentral extension
In the RingCentral Admin Portal, go to Users → User List and select the extension.
Open Phone → Incoming Call Rules.
Choose either Work Hours or After Hours, click Add Number or Colleague, enter your Kickcall-provided number, then enable it.
Save.
Place a test call to the extension's number to confirm it reaches the Kickcall agent.