Comcast

Written By Maruf Ansari

Last updated 27 days ago

Forward calls from your Comcast business line to your dedicated Kickcall AI phone number.

Turn on call forwarding

Lift the receiver on your Comcast phone and dial *72.
Enter the 10-digit Kickcall AI phone number (including area code).
Wait for the confirmation tone or message, then hang up.

Turn off call forwarding

Lift the receiver and dial *73.
Wait for the confirmation tone, then hang up.

What this does

Call forwarding automatically redirects incoming calls to your Kickcall AI agent. When it's disabled, all calls go directly to your main business line and your staff must answer in person.

Frequently Asked Questions

Will I still see the original caller's number?

Yes. Kickcall captures the caller ID of the original caller so it appears in your call logs.

Does 72 / 73 work on Comcast Business VoiceEdge?

VoiceEdge customers can also enable forwarding from the online portal. Either method works — pick whichever is easier.

What if the forwarding tone never plays?

Make sure you're dialing from the main line registered with Comcast (not an extension). If the issue continues, contact Comcast support to confirm call forwarding is enabled on your plan.

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