Overview

Written By Anand Raj

Last updated About 1 month ago

Call Forwarding is the simplest way to bring your own carrier. Forward incoming calls from your current business number to your dedicated Kickcall AI number — your carrier handles the redirection, and the AI answers every call. No porting, no switching providers.

How it works

  1. Buy or claim your dedicated Kickcall AI phone number (under Agent → Configure → Connect Phone → Native Carrier → Twilio).

  2. Turn on Call Forwarding from your current carrier to that Kickcall number.

  3. Every call to your main business line now reaches your AI agent.

Quick universal method

Most landline and VoIP providers support a standard forwarding shortcut. From your main handset:

  1. Dial *21* (or *72 on some carriers).

  2. Enter the 10-digit Kickcall AI phone number (e.g. 8881234567).

  3. Press # and wait at least 3 seconds for the confirmation tone.

To turn forwarding off later, dial #21# (or *73).

Provider-specific guides

Don't see your carrier? Any provider with call forwarding works. Try the universal *21* / *72 method above, or contact your Agency for help.

What if I turn forwarding off?

When call forwarding is disabled, calls go straight to your main business line again and your staff must answer in person. The AI agent stops receiving calls until forwarding is re-enabled.

More in Bring Your Own Carrier